RETURNS & EXCHANGE

It is our endeavour to provide you with the best possible customer service and hence we permit returns and exchanges as long as the product/s are unused, unwashed, defective/damaged, and are returned in saleable condition with all its original packaging, tags and invoices.

You are required to inform us within 7 days of receiving the package by sending an email on [email protected] with your order number and the item(s) you wish to return/ exchange, else the goods will be considered sold and no further requests will be entertained. We will process your request within 2 business days after reviewing. Return / Exchange

You will be receiving store credits in your Aadhya Aabhushan online account accordingly (COD/Shipping fee excluded, if any) for returns on any merchandise. These credits will be valid until used and cannot be used in offline stores. In case of an exchange, please mention the size you wish to receive as an exchange in the initial email. Exchange orders will be shipped upon receipt of the returned order.

Refund T&C for Online orders – No Refund will be issued for return of merchandise. Store Credit will be credited within 7-10 working days from the date of pickup in your online account

You are requested to inform us via within 7 days of receiving the order by sending an email on [email protected], Any request received after the returnable window is not eligible for returns/exchange.

Our customer service team will review the request and process it within 2 business days.

We will organise the return pickup from you through our logistics partners. You are requested to keep the package ready with all original packing, tags and invoice copy. Please mention the below address on the sealed package:
Aadhya Aabhushan.

Once the pickup is organised you are requested to please ask the logistics partner for the courier slip at time of handing over the package.

In the event of unavailability of reverse pick-up facility from your address, you are requested to please courier your order back to us to the address shared in Step 3. Please email us at [email protected] to inform us that you are sending the package back to us, with your order number and the courier tracking details.

Once we receive the products a closure will be provided to your request as per your preference i.e. credits or exchange.

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